Delivery and insurance cost for delivery within Australia is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight.
All prices include GST. The items bought are delivered to your door by Australia Post or courier. Delivery to your door is subject to Australia Post network.
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney.
For couriered items, dispatch and delivery times may vary, please contact us for further information. Please allow four weeks for despatch from order date of hampers and products that can be personalised (whether they are personalised or not) due to the complex systems involved. Products are dispatched from Homecare, 431 Warringah Road, Frenchs Forest, NSW, Australia.
All of our quality products come with a 12 Month Money Back Guarantee if you are not completely satisfied.
We deliver throughout mainland Australia and Tasmania.
Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model. All products are supplied for domestic use only and not for and commercial use. In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.
12-Month Money Back Guarantee
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Homecare Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 12 months risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us.
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with Homecare online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with Homecare on the Internet.
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Sick of searching through your purse or wallet to find your payment details? We provide a Quick Checkout option, where you can save your payment details against your online account to make your online shopping experience quick and easy!
Your privacy and security is paramount to us. That's why our Quick Checkout is completely secure, as none of your payment details are stored by us, they are securely encripted with our payment supplier and converted into a 'token'. This token is secure, unique and can only be used by our websites to process a payment. You can add or remove your payment details at any stage in your My Account section. Once you have it setup, you can select the Quick Checkout option when you are placing your order online. Also, if you are viewing a product, you can also jump straight to the payment page by clicking the Pay now with Quick Checkout button.
Frequently Asked Questions:
What is Quick Checkout? - Quick Checkout allows you to purchase online without having to re-enter your payment details.
How do I setup Quick Checkout? - You can either setup your Quick Checkout in your My Account section, or simply select Pay With Quick Checkout when purchasing.
Is Quick Checkout safe? - It certainly is! We already provide state of the art encription methods to keep your payment details secure while purchasing online. Your details are never stored on our website, instead we use what is called a 'token' to provide your details from the payment provider.
What happens if I change my Credit Card details? - If your card details change or you wish to update them, you can modify your Quick Checkout details in your My Account section.
How do I cancel my Quick Checkout account? - You can remove your payment details simply by editing your Quick Checkout information in your My Account section when you are logged in.
How to Contact Homecare
If you would prefer to talk to one of our Customer Service Representatives, call us today on:
1300 306 306 (Local Call)
Monday - Friday: 6AM - 10PM (AEDT)
Saturday - Sunday: 6AM - 6PM (AEDT)
If you would prefer to write to us, please do so and send to the following address:
Homecare Direct Shopping
PO Box 6180
Frenchs Forest, NSW, 2086, Australia
You can also fax us on (02) 9004 4788 (Australia) 24 hours a day.